Help Scout incident
Temporary Outage and Slow Loading across Help Scout
Resolved after 8 minutes, affecting Web App, on November 14, 2025.
Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!
Affected components
Update timeline
- identified Nov 14, 2025, 07:27 PM UTC
We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
- resolved Nov 14, 2025, 07:35 PM UTC
Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!
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