Help Scout incident

Intermittent Docs Sites loading issues

Resolved after 2 hours, on December 22, 2025.

resolved Dec 22, 2025, 11:28 AM UTC

Our team investigated and resolved an issue that prevented some of our customers' Docs sites from loading. All sites should now be loading as expected. If you're still experiencing issues, please contact our support team so we can investigate further.

Started
Dec 22, 2025, 04:00 AM UTC
Resolved
Dec 22, 2025, 06:00 AM UTC
Duration
2h
Detected by Pingoru
Dec 22, 2025, 04:00 AM UTC

Update timeline

  1. resolved Dec 22, 2025, 11:28 AM UTC

    Our team investigated and resolved an issue that prevented some of our customers' Docs sites from loading. All sites should now be loading as expected. If you're still experiencing issues, please contact our support team so we can investigate further.

Your product runs on more than Help Scout

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →