Help Scout incident

Sidebar Apps loading intermittently

Resolved after 30 minutes, affecting Web App, on March 11, 2026.

resolved Mar 11, 2026, 04:42 PM UTC

We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.

Started
Mar 11, 2026, 04:12 PM UTC
Resolved
Mar 11, 2026, 04:42 PM UTC
Duration
30m
Detected by Pingoru
Mar 11, 2026, 04:12 PM UTC

Affected components

Web App

Update timeline

  1. investigating Mar 11, 2026, 04:12 PM UTC

    We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

  2. monitoring Mar 11, 2026, 04:34 PM UTC

    We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is fully resolved.

  3. resolved Mar 11, 2026, 04:42 PM UTC

    We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.

Your product runs on more than Help Scout

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →