Help Scout incident

Drafts Not Loading Properly

Resolved after 47 minutes, affecting Web App, on March 19, 2026.

resolved Mar 19, 2026, 09:38 PM UTC

Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

Started
Mar 19, 2026, 08:50 PM UTC
Resolved
Mar 19, 2026, 09:38 PM UTC
Duration
47m
Detected by Pingoru
Mar 19, 2026, 08:50 PM UTC

Affected components

Web App

Update timeline

  1. investigating Mar 19, 2026, 08:50 PM UTC

    We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

  2. identified Mar 19, 2026, 09:04 PM UTC

    We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.

  3. resolved Mar 19, 2026, 09:38 PM UTC

    Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

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