Resolved after 10 minutes, affecting Web App, on April 27, 2026.
Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Apr 27, 2026, 12:43 PM UTC
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
- resolved Apr 27, 2026, 12:54 PM UTC
Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.
Your product runs on more than Help Scout
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services