Help Scout incident

Temporary Connections Issues with Docs

Resolved after 2 hours 20 minutes, on July 14, 2025.

resolved Jul 14, 2025, 12:12 PM UTC

Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at [email protected]

Started
Jul 14, 2025, 08:50 AM UTC
Resolved
Jul 14, 2025, 11:10 AM UTC
Duration
2h 20m
Detected by Pingoru
Jul 14, 2025, 08:50 AM UTC

Update timeline

  1. resolved Jul 14, 2025, 12:12 PM UTC

    Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at [email protected]

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