Is HelloID down?
Last checked just nowNo incidents right now.
HelloID is operational right now. Last checked just now; the most recent incident resolved 5d ago.
Real-time HelloID status, recent outages, and incident history: pulled directly from HelloID's official status page at helloid.statuspage.io every 5 minutes. Pingoru tracks 9 HelloID services and has captured 4 incidents in the last 90 days (97.78% uptime). Get email, Slack, Discord, or webhook alerts the moment HelloID reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- ProvisioningProvisioningProvisioningService AutomationService AutomationService AutomationAccess ManagementAccess ManagementAccess Management
Timeline · 2 updates
- investigating · Oct 27, 2026, 03:18 PM UTC
We are currently experiencing an issue with HelloID. Some tenants are unavailable because the underlying database cannot be reached. The cause appears to be related to Azure, but we are still investigating. We will keep you updated on our progress. If you need more information, please submit a ticket via the service desk.
- resolved · Oct 27, 2026, 08:10 PM UTC
Our investigation shows that no customer databases were affected. All customer portals have been working normally throughout this time. Thank you for your patience. If you have any questions, please submit a ticket via the service desk.
Latest: Our investigation shows that no customer databases were affected. All customer portals have been working normally throughout this time. Thank you for your patience. If you have any…
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- Access Management
Timeline · 2 updates
- investigating · Oct 27, 2026, 09:12 AM UTC
We are currently experiencing issues with access to HelloID portals and with logging in. We are investigating the cause. As soon as we know more, we will post an update here. Would you like to receive updates directly? Please create a ticket via our support portal.
- resolved · Oct 27, 2026, 01:59 PM UTC
Cloudflare has posted an update on their status page. It clearly shows that the issue is not in HelloID, but in firewalls that recently received a firmware update. According to Cloudflare, the issue needs to be resolved by the vendors of these firewalls. https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Latest: Cloudflare has posted an update on their status page. It clearly shows that the issue is not in HelloID, but in firewalls that recently received a firmware update. According to Clo…
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- ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management
Timeline · 2 updates
- investigating · Aug 28, 2026, 12:27 PM UTC
We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently investigating the issue. Using the API should not be affected.
- resolved · Aug 28, 2026, 06:13 PM UTC
The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.
Latest: The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.
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- ProvisioningService AutomationAccess Management
Timeline · 2 updates
- investigating · Aug 05, 2026, 02:29 PM UTC
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
- resolved · Aug 06, 2026, 02:18 PM UTC
The incident has been resolved, mails are being delivered again.
Latest: The incident has been resolved, mails are being delivered again.
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Incident record
Since April 2026 · Statuspage by Atlassian · 9 components checked every 5 minutesThe longest incident in the last year, HelloID On-Premise agent – connection recovery issue on February 21, 2026, ran for 32 days. 39 maintenance windows announced in the same period.
Most affected components, last 12 months
- Provisioning (HelloID West Europe)14
- Access Management8
- Provisioning (HelloID West America)8
- Provisioning (HelloID Training)8
- Service Automation8
Latest incidents
- HelloID unavailable for some tenants
We are currently experiencing an issue with HelloID. Some tenants are unavailable because the underlying database cannot be reached. The cause appears to be…
- Issues with HelloID portal access and login
We are currently experiencing issues with access to HelloID portals and with logging in. We are investigating the cause. As soon as we know more, we will post…
- Elastic reports not showing
We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently…
- HelloID unavailable for some tenants ResolvedStarted Oct 27, 2026, 03:18 PM UTC · Resolved Oct 27, 2026, 08:10 PM UTC · 4h 51m
- Started Oct 27, 2026, 09:12 AM UTC · Resolved Oct 27, 2026, 01:59 PM UTC · 4h 46m
- Elastic reports not showing ResolvedStarted Aug 28, 2026, 12:27 PM UTC · Resolved Aug 28, 2026, 06:13 PM UTC · 5h 46m
- Started Aug 05, 2026, 02:29 PM UTC · Resolved Aug 06, 2026, 02:18 PM UTC · 23h 48m