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Current status
HelloID is up

No incidents right now.

HelloID is operational right now. Last checked just now; the most recent incident resolved 5d ago.

Real-time HelloID status, recent outages, and incident history: pulled directly from HelloID's official status page at helloid.statuspage.io every 5 minutes. Pingoru tracks 9 HelloID services and has captured 4 incidents in the last 90 days (97.78% uptime). Get email, Slack, Discord, or webhook alerts the moment HelloID reports a new incident, free for 3 monitors, no credit card.

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HelloID uptime 97.78% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 4h 51m
    Started Oct 27, 2026, 03:18 PM UTC · Resolved Oct 27, 2026, 08:10 PM UTC
    ProvisioningProvisioningProvisioningService AutomationService AutomationService AutomationAccess ManagementAccess ManagementAccess Management
    Timeline · 2 updates
    • investigating · Oct 27, 2026, 03:18 PM UTC

      We are currently experiencing an issue with HelloID. Some tenants are unavailable because the underlying database cannot be reached. The cause appears to be related to Azure, but we are still investigating. We will keep you updated on our progress. If you need more information, please submit a ticket via the service desk.

    • resolved · Oct 27, 2026, 08:10 PM UTC

      Our investigation shows that no customer databases were affected. All customer portals have been working normally throughout this time. Thank you for your patience. If you have any questions, please submit a ticket via the service desk.

    Latest: Our investigation shows that no customer databases were affected. All customer portals have been working normally throughout this time. Thank you for your patience. If you have any…

  2. Resolved 4h 46m
    Started Oct 27, 2026, 09:12 AM UTC · Resolved Oct 27, 2026, 01:59 PM UTC
    Access Management
    Timeline · 2 updates
    • investigating · Oct 27, 2026, 09:12 AM UTC

      We are currently experiencing issues with access to HelloID portals and with logging in. We are investigating the cause. As soon as we know more, we will post an update here. Would you like to receive updates directly? Please create a ticket via our support portal.

    • resolved · Oct 27, 2026, 01:59 PM UTC

      Cloudflare has posted an update on their status page. It clearly shows that the issue is not in HelloID, but in firewalls that recently received a firmware update. According to Cloudflare, the issue needs to be resolved by the vendors of these firewalls. https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

    Latest: Cloudflare has posted an update on their status page. It clearly shows that the issue is not in HelloID, but in firewalls that recently received a firmware update. According to Clo…

  3. Resolved 5h 46m
    Started Aug 28, 2026, 12:27 PM UTC · Resolved Aug 28, 2026, 06:13 PM UTC
    ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management
    Timeline · 2 updates
    • investigating · Aug 28, 2026, 12:27 PM UTC

      We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently investigating the issue. Using the API should not be affected.

    • resolved · Aug 28, 2026, 06:13 PM UTC

      The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.

    Latest: The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.

  4. Resolved 23h 48m
    Started Aug 05, 2026, 02:29 PM UTC · Resolved Aug 06, 2026, 02:18 PM UTC
    ProvisioningService AutomationAccess Management
    Timeline · 2 updates
    • investigating · Aug 05, 2026, 02:29 PM UTC

      We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

    • resolved · Aug 06, 2026, 02:18 PM UTC

      The incident has been resolved, mails are being delivered again.

    Latest: The incident has been resolved, mails are being delivered again.

Incident record

Since April 2026 · Statuspage by Atlassian · 9 components checked every 5 minutes
48incidents recorded
21last 12 months
4last 90 days
3 daystypical duration, 12 months

The longest incident in the last year, HelloID On-Premise agent – connection recovery issue on February 21, 2026, ran for 32 days. 39 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Provisioning (HelloID West Europe)14
  • Access Management8
  • Provisioning (HelloID West America)8
  • Provisioning (HelloID Training)8
  • Service Automation8

Latest incidents

  • HelloID unavailable for some tenants October 27, 2026 · 5 hours · major outage

    We are currently experiencing an issue with HelloID. Some tenants are unavailable because the underlying database cannot be reached. The cause appears to be…

  • Issues with HelloID portal access and login October 27, 2026 · 5 hours · major outage

    We are currently experiencing issues with access to HelloID portals and with logging in. We are investigating the cause. As soon as we know more, we will post…

  • Elastic reports not showing August 28, 2026 · 6 hours · major outage

    We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently…

Outage history

Past 90 days · 4 incidents View full outage history →