HelloID incident
Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com
Resolved after 23 hours 48 minutes, affecting Provisioning and Service Automation and 1 more, on August 5, 2026.
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
Affected components
Update timeline
- investigating Aug 05, 2026, 02:29 PM UTC
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
- resolved Aug 06, 2026, 02:18 PM UTC
The incident has been resolved, mails are being delivered again.
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