HelloID incident

Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com

Notice Resolved View vendor source →

HelloID experienced a notice incident on August 5, 2026 affecting Provisioning and Service Automation and 1 more component, lasting 23h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 02:29 PM UTC
Resolved
Aug 06, 2026, 02:18 PM UTC
Duration
23h 48m
Detected by Pingoru
Aug 05, 2026, 02:29 PM UTC

Affected components

ProvisioningService AutomationAccess Management

Update timeline

  1. investigating Aug 05, 2026, 02:29 PM UTC

    We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

  2. resolved Aug 06, 2026, 02:18 PM UTC

    The incident has been resolved, mails are being delivered again.