Resolved after 31 days 23 hours, affecting Provisioning and Provisioning and 1 more, on February 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Feb 21, 2026, 09:56 AM UTC
We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
- monitoring Feb 23, 2026, 10:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 09:33 AM UTC
The issue has been resolved, we'll keep monitoring the situation.
Your product runs on more than HelloID
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services