Resolved on July 28, 2026, affecting Current status by service (Website) and Current status by service (iOS App) and 1 more.
On Tuesday 28 July between 2:00 PM and 8:12 PM, customers in specific delivery zones for our Bond St, Island Bay, and Cuba St stores were unable to place delivery orders. Root Cause: A test system configuration was inadvertently applied to our live environment, temporarily blocking addresses in these specific areas. Resolution: The configuration error was identified and removed last night, and delivery ordering is fully restored. We sincerely apologise for the inconvenience this caused to our customers, especially during the dinner hours. We have implemented new safeguards to prevent this from happening again.
Affected components
Update timeline
- resolved Jul 28, 2026, 08:29 AM UTC
On Tuesday 28 July between 2:00 PM and 8:12 PM, customers in specific delivery zones for our Bond St, Island Bay, and Cuba St stores were unable to place delivery orders. Root Cause: A test system configuration was inadvertently applied to our live environment, temporarily blocking addresses in these specific areas. Resolution: The configuration error was identified and removed last night, and delivery ordering is fully restored. We sincerely apologise for the inconvenience this caused to our customers, especially during the dinner hours. We have implemented new safeguards to prevent this from happening again.
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