Hell Pizza Outage History
Hell Pizza is up right nowPingoru has recorded 3 incidents for Hell Pizza: 3 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Minor August 14, 2026 POS Eftpos Integration Issues 2d 17h Current status by service (POS)
Started Aug 14, 2026, 06:52 AM UTC· resolved Aug 17, 2026, 12:15 AM UTC
- investigating Aug 14, 2026, 06:52 AM UTC
We have been made aware of issues processing payments on some Eftpos terminals in store. This appears to be a configuration issue with Eftpos NZ, who have been notified and are investigating the issue.
- resolved Aug 17, 2026, 12:15 AM UTC
Eftpos transactions from the POS are back in working order.
Minor August 8, 2026 Monitoring: Payments – Current status by service (Website), Current status by service (iOS App), Current status by service (Android App)
Started Aug 08, 2026, 09:26 AM UTC· resolved Aug 08, 2026, 09:26 AM UTC
- resolved Aug 08, 2026, 09:26 AM UTC
We are monitoring a small number of reports where online payments completed but the order confirmation step may not have finished successfully. Initial checks have not shown an obvious platform-wide error in our telemetry. As a precaution, we have since rolled back a recent polling change and will continue to monitor the logs. If you have an order that appears affected, please submit an IT ticket. Thanks
Minor July 28, 2026 Customer Address Issue – Current status by service (Website), Current status by service (iOS App), Current status by service (Android App)
Started Jul 28, 2026, 08:29 AM UTC· resolved Jul 28, 2026, 08:29 AM UTC
- resolved Jul 28, 2026, 08:29 AM UTC
On Tuesday 28 July between 2:00 PM and 8:12 PM, customers in specific delivery zones for our Bond St, Island Bay, and Cuba St stores were unable to place delivery orders. Root Cause: A test system configuration was inadvertently applied to our live environment, temporarily blocking addresses in these specific areas. Resolution: The configuration error was identified and removed last night, and delivery ordering is fully restored. We sincerely apologise for the inconvenience this caused to our customers, especially during the dinner hours. We have implemented new safeguards to prevent this from happening again.