GlobalSign incident
Atlas Portal usage display problems affecting some customers
Resolved after 12 days 16 hours, affecting User Portal, on April 16, 2026.
Following an extended period of close monitoring, the team have confirmed that the issue is resolved.
Affected components
Update timeline
- identified Apr 16, 2026, 04:03 PM UTC
We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.
- identified Apr 20, 2026, 04:17 PM UTC
Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.
- monitoring Apr 23, 2026, 07:25 PM UTC
The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.
- resolved Apr 29, 2026, 08:53 AM UTC
Following an extended period of close monitoring, the team have confirmed that the issue is resolved.
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