GlobalSign incident
Atlas Certificate Issuance (HVCA API) customer parsing issue
Resolved after 18 hours 36 minutes, affecting Certificate Issuance, on October 13, 2026.
No further issues have been reported so this issue is now considered to be resolved.
Affected components
Update timeline
- identified Oct 13, 2026, 03:17 PM UTC
Following the Atlas Certificate Issuance (HVCA API) load balancer maintenance earlier today, some customers have reported issues processing HVCA API responses. This has been determined to be caused by an unintended modification to one of the HTTP response headers. We are working to revert this change as soon as possible. Note that certificate issuance is not affected.
- monitoring Oct 13, 2026, 03:58 PM UTC
The response header has been updated to match the exact format of the header which was returned prior to the maintenance.
- resolved Oct 14, 2026, 09:54 AM UTC
No further issues have been reported so this issue is now considered to be resolved.
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