Resolved after 1 day 3 hours, affecting User Portal and Document Signing Service (DSS) and 1 more, on June 11, 2026.
The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.
Affected components
Update timeline
- identified Jun 11, 2026, 09:23 AM UTC
We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.
- monitoring Jun 11, 2026, 10:46 AM UTC
The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.
- resolved Jun 12, 2026, 01:07 PM UTC
This incident has been resolved.
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