Resolved after 2 hours 47 minutes, affecting User Portal, on October 30, 2025.
We have identified the issue and are working to resolve it.
Affected components
User Portal
Update timeline
- investigating Oct 30, 2025, 04:36 PM UTC
We are investigating reports of users being unable to create credentials in the Atlas portal. We will update once we have identified the issue.
- investigating Oct 30, 2025, 04:51 PM UTC
We have confirmed there is an issue with creating credentials and mTLS certs, resulting in an HTTP 500 error. Our team are investigating.
- identified Oct 30, 2025, 05:07 PM UTC
We have identified the issue and are working to resolve it.
- resolved Oct 30, 2025, 07:23 PM UTC
The issue has been resolved.
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