Resolved after 3 days 20 hours, affecting Time Stamping, on November 21, 2025.
We have found a way to prevent the errors for affected customers and have implemented this while we confirm and resolve the root cause. We will keep a close eye on error levels on the service over the next 24 hours.
Affected components
Update timeline
- investigating Nov 21, 2025, 04:41 PM UTC
We are currently investigating a slightly increased error rate on the Atlas TSA service, resulting in customers receiving HTTP 503 errors in a small number of cases. Retrying failed requests should result in a successful response. We will provide updates as we identify the cause.
- investigating Nov 24, 2025, 05:00 PM UTC
We are continuing to investigate this issue. The problem is limited to customers using Atlas Timestamping with the Japanese Qualified Timestamp service provided by our partner in Japan. However, we are yet to identify the root cause for the high failure rate of these timestamps.
- monitoring Nov 24, 2025, 05:31 PM UTC
We have found a way to prevent the errors for affected customers and have implemented this while we confirm and resolve the root cause. We will keep a close eye on error levels on the service over the next 24 hours.
- resolved Nov 25, 2025, 01:25 PM UTC
No further errors have been recorded.
Your product runs on more than GlobalSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services