Resolved after 2 days 16 hours, affecting User Portal, on November 28, 2025.
We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.
Affected components
Update timeline
- identified Nov 28, 2025, 05:51 PM UTC
We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.
- resolved Dec 01, 2025, 09:57 AM UTC
We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.
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