Resolved after 1 day 17 hours, affecting Certificate Issuance, on December 10, 2025.
The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.
Affected components
Update timeline
- identified Dec 10, 2025, 02:08 PM UTC
We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.
- identified Dec 11, 2025, 07:59 AM UTC
The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.
- resolved Dec 12, 2025, 07:44 AM UTC
The issue has been resolved and we've not seen further errors.
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