Resolved after 1 hour 19 minutes, affecting Timestamping (Japan Certified Timestamp partner) for document signing and Document Signing Service (DSS) and 1 more, on January 19, 2026.
The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.
Affected components
Update timeline
- identified Jan 19, 2026, 10:34 AM UTC
We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services
- monitoring Jan 19, 2026, 10:40 AM UTC
The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.
- resolved Jan 19, 2026, 11:54 AM UTC
Our supplier has confirmed the issue is resolved.
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