Resolved after 55 minutes, affecting Document Signing Service (DSS) and Certificate Issuance, on February 25, 2026.
The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.
Affected components
Update timeline
- monitoring Feb 25, 2026, 02:19 PM UTC
The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.
- resolved Feb 25, 2026, 03:15 PM UTC
The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.
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