Resolved after 48 minutes, affecting Document Signing Service (DSS) and Certificate Issuance and 1 more, on April 9, 2026.
The Infrastructure team have identified the root cause and are monitoring the situation.
Affected components
Document Signing Service (DSS)Certificate IssuanceTime Stamping
Update timeline
- investigating Apr 09, 2026, 12:45 PM UTC
We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.
- monitoring Apr 09, 2026, 12:46 PM UTC
The Infrastructure team have identified the root cause and are monitoring the situation.
- resolved Apr 09, 2026, 01:33 PM UTC
The issue has been confirmed resolved
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