Resolved after 34 minutes, affecting Document Signing Service (DSS) and Certificate Issuance, on March 21, 2025.
No further issues have been seen, and the service is returning to normal throughput levels. We are marking this issue as resolved.
Affected components
Update timeline
- investigating Mar 21, 2025, 08:52 AM UTC
We are currently investigating an issue affecting Atlas certificate issuance and DSS services. We will provide an update as soon as we have confirmed the scope.
- identified Mar 21, 2025, 09:01 AM UTC
The Infrastructure team have identified the cause and are working on a resolution. HVCA and DSS are currently unavailable. TSA services are unaffected.
- monitoring Mar 21, 2025, 09:16 AM UTC
The issue has been resolved and we are closely monitoring as the service returns to normal parameters
- resolved Mar 21, 2025, 09:26 AM UTC
No further issues have been seen, and the service is returning to normal throughput levels. We are marking this issue as resolved.
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