Resolved after 17 hours 11 minutes, affecting Document Signing Service (DSS) and Certificate Issuance, on September 18, 2025.
After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable. This case is now considered resolved. Thank you for your patience and understanding.
Affected components
Update timeline
- monitoring Sep 18, 2025, 12:12 PM UTC
We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued stability. We appreciate your patience and will provide a final update once monitoring is complete.
- resolved Sep 19, 2025, 05:24 AM UTC
After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable. This case is now considered resolved. Thank you for your patience and understanding.
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