Resolved after 54 minutes, affecting Communications, on September 1, 2026.
A fix has been implemented from our provider and we are monitoring the system as it recovers. We are continuing to monitor the issue.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:44 PM UTC
We are actively working with our telephony provider to resolve an issue affecting a small percentage of voice interactions. All digital channels remain fully operational and unaffected.
- identified Sep 01, 2026, 04:51 PM UTC
The issue has been identified and we are urgently working with our provider in resolving the issue.
- identified Sep 01, 2026, 05:17 PM UTC
The vendor has identified the issue on their end. We continue working with them.
- monitoring Sep 01, 2026, 05:35 PM UTC
A fix has been implemented from our provider and we are monitoring the system as it recovers. We are continuing to monitor the issue.
- resolved Sep 01, 2026, 05:38 PM UTC
This incident has been resolved.
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