Glia incident
Service disruption of Glia Platform affecting engagements
Critical Vendor's status page →
Resolved after 13 minutes, affecting Overall System Status Americas and Communications and 1 more, on August 31, 2026.
The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
Affected components
Overall System Status AmericasCommunicationsCoBrowsingGlia Virtual Assistant (GVA)
Update timeline
- investigating Aug 31, 2026, 05:29 PM UTC
We are currently investigating an issue affecting the performance of engagements. We are working to resolve this issue. We will share updated info here as soon as possible.
- monitoring Aug 31, 2026, 05:38 PM UTC
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
- resolved Aug 31, 2026, 05:43 PM UTC
The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
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