Resolved after 1 hour 43 minutes, affecting Glia Virtual Assistant (GVA), on June 10, 2026.
The problem that was causing GVAs to experience intermittent failures has now been fully resolved and all services are fully operational. Thank you!
Affected components
Update timeline
- investigating Jun 10, 2026, 03:37 PM UTC
We are seeing high error rates from the Banking Flows when attempting to authenticate users via GVA. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.
- identified Jun 10, 2026, 04:06 PM UTC
The problem that is causing GVAs to experiencing intermittent failures has now been identified and our team is working on a fix to address it. We continue on this. Thank you for your continued patience!
- monitoring Jun 10, 2026, 04:49 PM UTC
We have implemented a fix and our telemetry shows that all systems are fully operational. We are actively monitoring the fix deployment to confirm this has been resolved.
- resolved Jun 10, 2026, 05:20 PM UTC
The problem that was causing GVAs to experience intermittent failures has now been fully resolved and all services are fully operational. Thank you!
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