Resolved after 1 hour 52 minutes, affecting Communications, on February 13, 2025.
A fix has been implemented by our telephony provider and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 13, 2025, 08:50 PM UTC
We are currently investigating an issue affecting Glia IVRs. There are known IVR call outages right and our team is working on an update.
- identified Feb 13, 2025, 09:34 PM UTC
The ongoing IVR issue has been identified and our telephony provider is working on a resolution. We are providing alternate options for our clients via our Service Desk affected by the ongoing incident while our telephony provider is working on the fix.
- monitoring Feb 13, 2025, 10:27 PM UTC
A fix has been implemented by our telephony provider and we are monitoring the results.
- resolved Feb 13, 2025, 10:42 PM UTC
This incident has been resolved.
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