Glia incident
Service provider disruption affecting Quality Analyst feature
Minor Vendor's status page →
Resolved after 2 hours 2 minutes, affecting Glia Virtual Assistant (GVA), on April 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Glia Virtual Assistant (GVA)
Update timeline
- investigating Apr 08, 2025, 04:15 PM UTC
Our service provider has reported service disruption affecting Glia Platform. Affected feature is Quality Analyst. We are closely monitoring the incident and their developments to fix it. All communications are operational and customers can interact with operators.
- monitoring Apr 08, 2025, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2025, 06:17 PM UTC
This incident has been resolved.
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