Resolved after 44 minutes, affecting Glia Virtual Assistant (GVA), on July 17, 2025.
The incident has been fully resolved with all instances fully functional and performing as expected.
Affected components
Update timeline
- investigating Jul 17, 2025, 10:21 PM UTC
GVAs are not responding. We are working on this as the highest priority.
- identified Jul 17, 2025, 10:36 PM UTC
The issue has been identified and we are urgently working on resolving the issue.
- monitoring Jul 17, 2025, 10:55 PM UTC
The operations team has implemented a fix and our telemetry shows that the system is working as expected and all GVAs are fully functional
- monitoring Jul 17, 2025, 10:55 PM UTC
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
- resolved Jul 17, 2025, 11:05 PM UTC
The incident has been fully resolved with all instances fully functional and performing as expected.
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