Glia incident
Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing
Minor Vendor's status page →
Resolved after 21 minutes, affecting Overall System Status Americas and Overall System Status EU, on October 20, 2025.
The incident has been fully resolved with all instances fully functional and performing as expected.
Affected components
Overall System Status AmericasOverall System Status EU
Update timeline
- identified Oct 20, 2025, 10:35 PM UTC
The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.
- monitoring Oct 20, 2025, 10:38 PM UTC
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
- resolved Oct 20, 2025, 10:57 PM UTC
The incident has been fully resolved with all instances fully functional and performing as expected.
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