Glia incident

Partial degradation of outbound calls

Resolved after 1 hour 42 minutes, on December 11, 2025.

investigating Dec 11, 2025, 03:08 PM UTC

We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

Started
Dec 11, 2025, 01:47 PM UTC
Resolved
Dec 11, 2025, 03:30 PM UTC
Duration
1h 42m
Detected by Pingoru
Dec 11, 2025, 01:47 PM UTC

Update timeline

  1. investigating Dec 11, 2025, 01:47 PM UTC

    We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

  2. investigating Dec 11, 2025, 03:08 PM UTC

    We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

  3. resolved Dec 11, 2025, 06:14 PM UTC

    The root cause has been identified and all engagements are fully functional.

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