Glia incident

Partial degradation of service

Resolved after 25 minutes, on January 19, 2026.

monitoring Jan 19, 2026, 01:35 PM UTC

We are currently monitoring the results to ensure that engagements are fully functional.

Started
Jan 19, 2026, 01:17 PM UTC
Resolved
Jan 19, 2026, 01:43 PM UTC
Duration
25m
Detected by Pingoru
Jan 19, 2026, 01:17 PM UTC

Update timeline

  1. investigating Jan 19, 2026, 01:17 PM UTC

    A small number of users are unable to end engagements due to the post-engagement survey not closing.

  2. identified Jan 19, 2026, 01:28 PM UTC

    The issue has been indentified and a fix has been implemented.

  3. monitoring Jan 19, 2026, 01:35 PM UTC

    We are currently monitoring the results to ensure that engagements are fully functional.

  4. resolved Jan 19, 2026, 01:43 PM UTC

    We have verified that the post-engagement surveys are now working as intended.

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