Gibfibre incident

Internet Outage

Resolved after 5 hours 3 minutes, affecting Enterprise (Cloud SIP) and Enterprise (Media Services) and 1 more, on August 26, 2026.

resolved Aug 26, 2026, 06:38 PM UTC

We have identified and resolved the issue affecting some customers. Our technical team has completed the necessary repair works, and the service has now been fully restored and is operating normally. We apologise for any inconvenience caused and appreciate your patience and understanding.

Started: Aug 26, 2026, 01:34 PM UTC
Resolved: Aug 26, 2026, 06:38 PM UTC
Duration: 5h 3m
Detected by Pingoru: Aug 26, 2026, 01:34 PM UTC

Affected components

Enterprise (Cloud SIP)Enterprise (Media Services)Enterprise (SIP Trunk)Enterprise (Telephony)Business (Cloud SIP)Business (Internet)Business (Media Services)Business (SIP Trunk)Business (Smart DNS)Business (Telephony)

Update timeline

investigating Aug 26, 2026, 01:34 PM UTC

We are currently investigating an internet service outage affecting some customers. Our technical team is investigating the issue and working to restore the service as soon as possible.
identified Aug 26, 2026, 03:58 PM UTC

We have identified the issue affecting some customers. Our technical team is currently working to resolve the problem and restore the service as soon as possible.
identified Aug 26, 2026, 04:59 PM UTC

We have identified the issue affecting some customers. Our technical team is currently working to resolve the problem and restore the service as soon as possible. The current estimated time for the service to be restored is around 8:00 PM. Please note that this is an estimate and may be subject to change depending on the progress of the repair works.
identified Aug 26, 2026, 05:52 PM UTC

We have identified the issue affecting some customers. Our technical team is currently working to resolve the problem and restore the service as soon as possible. The current estimated time for the service to be restored is around 8:30 PM. Please note that this is an estimate and may be subject to change depending on the progress of the repair works.
resolved Aug 26, 2026, 06:38 PM UTC

We have identified and resolved the issue affecting some customers. Our technical team has completed the necessary repair works, and the service has now been fully restored and is operating normally. We apologise for any inconvenience caused and appreciate your patience and understanding.
resolved Aug 26, 2026, 06:38 PM UTC

We have identified and resolved the issue affecting some customers. Our technical team has completed the necessary repair works, and the service has now been fully restored and is operating normally. We apologise for any inconvenience caused and appreciate your patience and understanding.

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