Gibfibre incident

TV and DNS interruption to service

Resolved after 1 hour 27 minutes, affecting Business (Internet) and Business (Smart DNS) and 1 more, on September 17, 2026.

resolved Sep 17, 2026, 08:43 AM UTC

All services have been restored and are operating as expected.

Started
Sep 17, 2026, 07:16 AM UTC
Resolved
Sep 17, 2026, 08:43 AM UTC
Duration
1h 27m
Detected by Pingoru
Sep 17, 2026, 07:16 AM UTC

Affected components

Business (Internet)Business (Smart DNS)Residential (Internet)Residential (My TV)Residential (Smart DNS)

Update timeline

  1. investigating Sep 17, 2026, 07:16 AM UTC

    We are currently investigating an issue impacting TV and DNS services, mitigation works are in progress.

  2. identified Sep 17, 2026, 07:17 AM UTC

    Our engineers are actively implementing mitigations and DNS services have been restored.

  3. monitoring Sep 17, 2026, 07:52 AM UTC

    Our engineers have restored TV services, no further interuption is expected. GibFibre apologies for the inconvenience caused.

  4. resolved Sep 17, 2026, 08:43 AM UTC

    All services have been restored and are operating as expected.

  5. resolved Sep 17, 2026, 08:43 AM UTC

    All services have been restored and are operating as expected.

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