Resolved after 2 hours 33 minutes, affecting Enterprise (SIP Trunk) and Business (Internet) and 1 more, on October 30, 2026.
All affected services have been fully restored.
Affected components
Update timeline
- investigating Oct 30, 2026, 10:31 AM UTC
We are currently experiencing a general issue affecting both Internet and TV services. The affected locations are: • Blue Wave House • Sea Wave House • Ocean Wave House Our team is aware of the issue and is investigating it. We apologise for any inconvenience caused and will provide further updates as soon as possible.
- identified Oct 30, 2026, 10:43 AM UTC
The External Plant team has identified the fault and is currently working to restore the affected Internet and TV services in Blue Wave House, Sea Wave House and Ocean Wave House.
- identified Oct 30, 2026, 11:19 AM UTC
Sea Wave House services have been fully restored. Blue Wave House and Ocean Wave House are still affected, and our External Plant team is continuing to work on restoring the services.
- monitoring Oct 30, 2026, 12:17 PM UTC
All affected services have been fully restored.
- resolved Oct 30, 2026, 01:05 PM UTC
All affected services have been fully restored.
- resolved Oct 30, 2026, 01:05 PM UTC
All affected services have been fully restored.
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