Resolved after 14 hours 6 minutes, affecting US Government (https://portal.autovu.cloud), on December 11, 2025.
The mail provider has applied a patch to restore functionality. We will continue to monitor the situation.
Affected components
Update timeline
- investigating Dec 11, 2025, 11:04 PM UTC
There is an ongoing issue causing delays in email notifications for U.S. users. Our mail provider is experiencing technical issues. We are actively investigating the issue and will provide an update soon. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Genetec Cloudrunner Mobile App for real-time alerts.
- monitoring Dec 12, 2025, 12:06 AM UTC
The mail provider has applied a patch to restore functionality. We will continue to monitor the situation.
- resolved Dec 12, 2025, 01:10 PM UTC
This incident has been resolved.
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