Genetec incident
Entity synchronization and report issues in Security Center SaaS desktop applications
Resolved after 2 hours 42 minutes, affecting Web, desktop, and Mobile applications, on January 5, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Affected components
Update timeline
- investigating Jan 05, 2026, 06:48 PM UTC
We are currently investigating an incident that is impacting entity synchronization, reports and events in the desktop applications. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- monitoring Jan 05, 2026, 07:52 PM UTC
We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
- resolved Jan 05, 2026, 09:31 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
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