Genetec incident
Genetec Clearance thumbnail generation not generated for some video files
Minor Vendor's status page →
Resolved on January 7, 2026.
An issue has been identified to affect the thumbnail generation for video files of Clearance in all regions. We deployed a fix at 6PM and corrected all files that may have had missing thumbnails between the reported and resolved timestamps.
Update timeline
- resolved Jan 07, 2026, 11:37 PM UTC
An issue has been identified to affect the thumbnail generation for video files of Clearance in all regions. We deployed a fix at 6PM and corrected all files that may have had missing thumbnails between the reported and resolved timestamps.
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