Genetec incident
SC SaaS – Potential service issue in US affecting live video streaming and intercom calls
Minor Vendor's status page →
Resolved after 1 hour 36 minutes, affecting Video Streaming and Communications, on January 19, 2026.
We are continuing to monitor for any further issues.
Affected components
Video StreamingCommunications
Update timeline
- investigating Jan 19, 2026, 08:26 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Communications and live video performance in US. We are working on it. We apologize for any inconvenience this may cause.
- investigating Jan 19, 2026, 08:27 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 19, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 19, 2026, 09:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 19, 2026, 10:02 PM UTC
This incident has been resolved.
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