Genetec incident
Access to Security Center SaaS desktop client applications degraded
Resolved on January 28, 2026.
We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Update timeline
- resolved Feb 03, 2026, 06:01 PM UTC
We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
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