Resolved after 2 hours 21 minutes, affecting US and US Government and 1 more, on February 18, 2026.
This incident has been resolved. The media conversions have been replayed in all regions and and services are back online.
Affected components
Update timeline
- identified Feb 18, 2026, 05:17 PM UTC
An issue has been identified to affect some conversions for media files in Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.
- identified Feb 18, 2026, 05:52 PM UTC
We have identified the issue and validated a fix for the issue. We will post an update once the fix is deployed in all regions.
- identified Feb 18, 2026, 06:10 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 18, 2026, 06:14 PM UTC
The fix is deployed on all regions and we are actively monitoring the conversion flows. We will replay any failed conversion attempts during the affected period.
- monitoring Feb 18, 2026, 06:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 18, 2026, 07:39 PM UTC
This incident has been resolved. The media conversions have been replayed in all regions and and services are back online.
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