Genetec incident
Access to Security Center SaaS desktop client applications may not work on newly activated systems
Resolved on February 19, 2026.
We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Update timeline
- resolved Feb 20, 2026, 04:53 PM UTC
We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
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