Genetec incident
Genetec Cloudlink enrollment unavailable in Security Center SaaS - all regions
Resolved on March 2, 2026.
We experienced an issue that affected the enrollment of Genetec Cloudlink and Synergis Cloud Link devices in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and device enrollments are operating normally. We apologize for the inconvenience and thank you for your patience while we worked to restore full service.
Update timeline
- resolved Mar 03, 2026, 05:41 PM UTC
We experienced an issue that affected the enrollment of Genetec Cloudlink and Synergis Cloud Link devices in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and device enrollments are operating normally. We apologize for the inconvenience and thank you for your patience while we worked to restore full service.
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