Genetec incident
Genetec Cloudrunner Cameras Showing Offline Status While Still Operational
Resolved after 4 hours 26 minutes, affecting US Government (https://portal.autovu.cloud), on March 10, 2026.
We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.
Affected components
Update timeline
- investigating Mar 10, 2026, 08:18 PM UTC
An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.
- investigating Mar 10, 2026, 09:04 PM UTC
We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.
- identified Mar 10, 2026, 09:09 PM UTC
We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.
- resolved Mar 11, 2026, 12:45 AM UTC
This incident has been resolved.
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