Resolved after 2 hours 37 minutes, affecting US and US Government and 1 more, on March 16, 2026.
We identified other pages inside the portal using images in different scenarios that need the same fix to be implemented. We will be deploying them to all environments.
Affected components
Update timeline
- identified Mar 16, 2026, 03:44 PM UTC
An issue has been identified to affect the thumbnail associated to evidences of Clearance in all regions. We identified the issue is related with the latest version update for Chrome and Edge (March 14th). We are working on a fix and will publish an update within the next hour.
- monitoring Mar 16, 2026, 04:00 PM UTC
A fix has been implemented and have validated it on our internal environments. We are deploying the fix in all environments.
- monitoring Mar 16, 2026, 04:36 PM UTC
We identified other pages inside the portal using images in different scenarios that need the same fix to be implemented. We will be deploying them to all environments.
- resolved Mar 16, 2026, 06:21 PM UTC
This incident has been resolved.
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