Genetec incident

Issue with our DNS provider

Resolved after 1 hour 59 minutes, affecting Curb Sense, on March 19, 2026.

monitoring Mar 19, 2026, 08:18 AM UTC

Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.

Started
Mar 19, 2026, 07:56 AM UTC
Resolved
Mar 19, 2026, 09:56 AM UTC
Duration
1h 59m
Detected by Pingoru
Mar 19, 2026, 07:56 AM UTC

Affected components

Curb Sense

Update timeline

  1. investigating Mar 19, 2026, 07:56 AM UTC

    Our DNS provider is currently experiencing an issue which is causing service disruptions. The following services are affected: * Q2C BackOffice * Patroller * Curb Sense Mobile We will provide an update as soon as we receive additional information from our provider.

  2. identified Mar 19, 2026, 08:03 AM UTC

    The issue has been identified and services are partially back online.

  3. monitoring Mar 19, 2026, 08:18 AM UTC

    Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.

  4. resolved Mar 19, 2026, 09:56 AM UTC

    The issue is resolved. Everything is operational.

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