Genetec incident

Genetec Cloudrunner Delayed Notifications

Resolved after 38 minutes, affecting Canada (https://ca.cloudrunner.tech), on March 19, 2026.

monitoring Mar 19, 2026, 06:52 PM UTC

A fix has been implemented, and we are actively monitoring the situation.

Started
Mar 19, 2026, 06:24 PM UTC
Resolved
Mar 19, 2026, 07:03 PM UTC
Duration
38m
Detected by Pingoru
Mar 19, 2026, 06:24 PM UTC

Affected components

Canada (https://ca.cloudrunner.tech)

Update timeline

  1. investigating Mar 19, 2026, 06:24 PM UTC

    An issue affecting the Cloudrunner notifications in Canada has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.

  2. identified Mar 19, 2026, 06:35 PM UTC

    The issue is identified and we are working on a fix

  3. monitoring Mar 19, 2026, 06:52 PM UTC

    A fix has been implemented, and we are actively monitoring the situation.

  4. resolved Mar 19, 2026, 07:03 PM UTC

    The incident has been resolved, and all services are back to normal.

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