Genetec incident
Genetec Security Center SaaS - Inconsistent camera state reported - West Europe region
Minor Vendor's status page →
Resolved after 1 day 15 hours, affecting Web, desktop, and Mobile applications and Video Streaming, on March 29, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Web, desktop, and Mobile applicationsVideo Streaming
Update timeline
- investigating Mar 30, 2026, 05:57 PM UTC
An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications. We are actively investigating the issue and will provide an update within an hour.
- identified Mar 30, 2026, 07:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 30, 2026, 07:42 PM UTC
This incident has been resolved.
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