Genesys Cloud incident
Analytics & Reporting Delays Americas (Sao Paulo)
Resolved after 26 minutes, affecting Americas (Sao Paulo), on October 16, 2025.
Error rates have returned to normal, and the backlogged events have been successfully processed. Issue is now resolved.
Affected components
Update timeline
- investigating Oct 16, 2025, 07:33 AM UTC
Development teams are investigating an issue impacting real time analytics in Sao Paulo region. Customers may experience delays with user presence, aggregate metrics, observation metrics, and notifications. Mitigation steps have been implemented, and we are monitoring for improvement.
- monitoring Oct 16, 2025, 07:49 AM UTC
Mitigation steps were successful, with error rates continuing to decline. Next update: 04:00 AM ET, or earlier if new information becomes available.
- resolved Oct 16, 2025, 08:00 AM UTC
Error rates have returned to normal, and the backlogged events have been successfully processed. Issue is now resolved.
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