Genesys Cloud incident

Elevated Error Rates - WebRTC (APAC Tokyo)

Critical Vendor's status page →

Resolved after 1 hour 9 minutes, affecting Asia Pacific (Tokyo), on January 9, 2026.

resolved Jan 09, 2026, 07:58 AM UTC

Genesys Cloud service teams identified an issue impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Customers needing a formal RCA should open a case where it will be attached. Impact period was 06:37GMT-07:46GMT.

Started
Jan 09, 2026, 06:37 AM UTC
Resolved
Jan 09, 2026, 07:46 AM UTC
Duration
1h 9m
Detected by Pingoru
Jan 09, 2026, 06:37 AM UTC

Affected components

Asia Pacific (Tokyo)

Update timeline

  1. resolved Jan 09, 2026, 07:58 AM UTC

    Genesys Cloud service teams identified an issue impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Customers needing a formal RCA should open a case where it will be attached. Impact period was 06:37GMT-07:46GMT.

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